At RYA Wellness, we understand that healing is a personal journey. We offer personalized retreats designed to support your unique needs for self-discovery, relaxation, growth, and healing from Complex Trauma. Each retreat includes a minimum of 50 weeks of virtual program continuation and aftercare. To ensure a safe and supportive environment for all, we kindly request that individuals experiencing symptoms of a communicable illness refrain from attending. Refunds due to illness will be considered on a case-by-case basis at the discretion of RYA Wellness.

Individual Retreat Bookings

• Deposits: A non-refundable deposit of 50% of the total retreat fee is required to secure your reservation. For program attendance, the full workshop fee is required as the deposit.

• Final Payment: The remaining balance is due upon arrival at the retreat.

• Guest Cancellations:

  • Cancellations made at least 10 days prior to your retreat start date will receive a credit voucher for the deposit amount (less a $25 processing fee).

  • Cancellations made between 5 and 10 days prior to your retreat start date will receive a credit voucher for 75% of the deposit amount.

  • Cancellations made within 5 days of your retreat start date will result in forfeiture of all payments.

  • Credit vouchers are valid for one year from the date of issue.

• RYA Wellness Cancellations: If RYA Wellness cancels a program (due to unforeseen circumstances, including but not limited to public health directives), you will receive a full refund within two weeks of the cancellation announcement. Alternatively, you may choose to apply your deposit as a credit towards a future program.

Group Retreat Bookings

• Provisional Holds: RYA Wellness offers provisional holds for group bookings, allowing you temporary reservation of retreat dates. A formal quote/agreement outlining deposit requirements, dates, venue, and room block will be provided. If another party expresses interest in the same dates, you will have 3 business days to confirm your booking with a 25% deposit. Failure to do so will release the hold.

• Deposits: A 25% non-refundable deposit is required at the time of booking confirmation. An additional 25% non-refundable deposit is required at least 45 days prior to the retreat start date.

• Final Payment: The remaining balance is due upon arrival at the retreat.

• Donations: Donations made during registration are non-refundable and will be processed with a charitable receipt issued, unless otherwise requested.

• Group Cancellations:

  • Cancellations within 90 days of the scheduled retreat start date will result in forfeiture of all deposits.

  • Cancellations made prior to 90 days of the scheduled retreat start date may be eligible for a refund of deposits paid, less a $100 processing fee, subject to the following conditions:

    • If multiple venues and/or multiple days have been reserved and cannot be re-booked, a refund may be withheld.

    • If public health restrictions prevent the retreat from taking place, a refund will be issued, less a $100 processing fee.

    • If your group is experiencing low registration numbers as the 90-day mark approaches, please contact us to discuss options.

• RYA Wellness Cancellations: If RYA Wellness must cancel a group retreat (due to unforeseen circumstances, including but not limited to public health directives), all deposits will be refunded in full, or may be applied to a future booking.

• Participant Reduction (Attrition):

  • If the number of participants in your group reduces between 30 and 10 days prior to the retreat start date, a 50% refund will be issued for each cancelled participant, in the form of a credit voucher valid for one year.

  • No refunds will be issued for participant reductions within 10 days of the retreat start date.

General Policies

• Alcohol and Substances: No alcohol consumption is permitted on the premises. RYA Wellness reserves the right to request that any individual exhibiting abusive behaviour due to alcohol or substance consumption leave the retreat.

• Service Animals: Certified service animals are welcome, provided they are well-behaved, leashed, and do not pose a threat to others. Handlers must provide proof of certification, ensure the animal's well-being (food, water, clean-up), and not leave the animal unattended for excessive periods. RYA Wellness strives to accommodate service animals while also considering the needs and rights of other guests.

• Smoke-Free Environment: Smoking, including vaping, is strictly prohibited on the property. Designated smoking areas are available off-site. Please dispose of smoking materials responsibly, particularly given the surrounding forest environment.

• Open Flames: Open flames for ceremonial purposes are permitted only with prior written approval from RYA Wellness. A signed waiver outlining the details of the open flame use, including time and responsible parties, is required. Attended candles must be in appropriate containers. Smudging requires a container for ashes. Users are responsible for any damages caused by open flames.

• Property Damage: A $250 cleaning fee will be charged for any evidence of food spills, smoking, or pets in guest rooms.